Frequently Asked Questions
NO MORE SESSIONS? WHY?
Since our inception, parents have asked for a way to pay for classes on a regular basis--like a gym membership--instead of re-registering every session. To better serve our families, North Stars will now offer an auto-pay monthly subscription system. This enrollment system offers numerous advantages over our previous system: flexibility to enroll anytime, auto-enroll continues throughout the year, **drop a class using online system; smaller monthly payments (replacing larger lump-sum session fees); and no-hassle automatic monthly billing.
WHY DO THE MONTHLY RATES VARY DURING THE MONTH?
My daughter's Monday class meets 4 times in September, but her friend's Friday class meets 5x times. Why do we pay a different monthly fee?
To determine monthly tuition, North Stars calculated the number of classes offered in a specific month. Some months have 4 weeks and some have 5 weeks. Depending on the day of the week your class falls on, your billing might vary slightly that month. This pricing structure accounts for holidays** and other predetermined gym closures, so make-ups are only needed for missed classes.
WHEN CAN I REGISTER?
Our new system invites families to enroll in classes anytime. If you register for a class that occurs on the same day, our system assumes your gymnast will attend that day’s class. If you know your child cannot attend until the following week, please wait until the following day to enroll. Please note if there are still classes remaining in the current month after the first week it will bill for the classes that month.
Example: If you are registering your child for a Saturday class on Saturday and do not intend for your child to attend until the following Saturday, please pick the date you intend to start by choosing the correct calendar start date.
HOW DO I SET UP MONTHLY BILLING?
Click on the VIEW CLASSES button.
Set up a login and once you pick a class for you or your child(ren), it will prompt you to enter your payment information. When you register, you will automatically be set up for monthly billing. Should you wish to unenroll from the billing cycle, simply visit your account and set the DROP ENROLLMENT DATE for when you wish to end.
(NOTE: Customers are responsible for setting their end dates. We do not issue refunds for families who neglect to set their classes to end by their preferred date).
This is a small business, just like any gym membership, we require DROP notification with notification of cancellation prior to bill date. After your payment is processed, we will not refund.
THE SYSTEM ALLOWS ME TO SET AN END DATE MID-MONTH--CAN I PRORATE MY LAST MONTH?
Although the system allows for end-dates at any point during the month, our policy is to set end-dates for the LAST day of the month. You may select another day, but we will NOT issue credits or refunds if you elect to do so.
MAY I SWITCH CLASSES AFTER REGISTERING?
Yes, you may transfer your child to a different class day at any time based on availability. (Junior advanced classes, PreTeam requires permission). Your new class will be added to your cart where you can review any charges. The system automatically calculates your credit due from the class from which you are switching. The system then applies that credit to the cost of the new class. You will be billed any difference. Your transfer is NOT complete until you have checked out through your cart.
North Stars reserves the right to switch a student to a different class when the child has difficulty keeping up with the class, lacks sufficient skills compared to the other students, or would be more successful in a different class. Students MUST be the requisite age before attending a class, regardless of teacher recommendations. The system will not let students switch if they do not meet the minimum age.
DO YOU OFFER TUITION DISCOUNTS?
Yes. We offer a sibling discount of 10%.
**HOW DO I CANCEL MY ENROLLMENT?
You may select a **DROP date to terminate enrollment; however, you will be charged until the last day of the selected month. Refunds will NOT be provided for parents who fail to withdraw before the end of the month. Please contact the gym if you need help withdrawing or placing your account on hold.
WHAT IF I NEED TO CANCEL MID-MONTH?
In the event, your child has to end mid-month, cancel your monthly billing before being charged for the following month. You will NOT receive a refund. We have a 15-day DROP policy.
HOW DO I RE-ENROLL?
You may re-enroll at any time. Simply log on to your account and register your gymnasts for your desired classes. It's as easy as that!
All former students must re-enroll.
Summer classes do not auto-renew.
THE CREDIT CARD I ENROLLED WITH IS NO LONGER VALID. WHAT SHOULD I DO?
To participate in our auto-pay monthly billing, you must associate your account with a valid credit card number, stored in our secure online system. Should you need to update or change your credit card information for any reason, visit your payment profile to make the necessary change. Please contact us with any questions. If a monthly payment cannot be processed on the credit card we have on file, you will receive an email requesting that you update your credit card information.Your child MAY lose their spot in class.
WILL I RECEIVE AN ORDER CONFIRMATION?
Yes. After you register, you will receive an email receipt confirming your first online payment. Depending on when you register, this receipt will show the prorated fee for the current month. The charge for each full month will slightly vary depending on the number of classes that month.
WILL I RECEIVE AN EVALUATION?
Gymnasts ages 3 to 17 are entitled, depending on the class, to an evaluation of their progress and performance by their instructor. If you would like to receive an evaluation for your child, please contact the front desk. Our evaluations are usually administered after the Spring classes.
MAKE UP POLICY
Please read and understand these policies.
North Stars has a strict make up policy.
You MUST schedule a make up on the Friday of the week you missed class. Unless we have extended it due to closure.
You must use your make up token or it will expire that same week.
You can schedule your make up by selecting the class and selecting make up token in the customer portal.
Your Make up token will be in your account after the absence is recorded, prior to Thursday in the week you missed class.
Select FRIDAY (date of the week you missed) - MAKEUP class and your appropriate age group class.
My child missed their class on Tuesday, October 13th, can I attend the FRIDAY make up class in November?
NO, you MUST attend the Friday class on October 16th. The same week you missed class. The make up token expires and will not be carried over week to week.
***MY CLASS FALLS ON A HOLIDAY, CAN I SCHEDULE A MAKE-UP?
No. These holidays are calculated into the class schedule, so no make-ups are permitted for these days.